Improving Customer Service with CRM

Customer service is the number one concern of companies in Singapore. While many large companies think that customers are dependent on them, it is actually the other way around. Customers have the power and the flexibility to switch providers and influence the reputation of a certain brand.

Doing business these days, when consumers are aggressively demanding and the competition is extremely stiff, it’s only reasonable for businesses to hone their customer relationship management. By taking your customers seriously, no matter how big or small your transactions are with them, you can develop strong relationship with both of your new and repeat clients.

The Importance of Great Customer Service

In any business, a large percentage of transactions depend on customer experience. Great customer service opens the door for better sales opportunities and wider network. How can you not take the matter seriously?

For business-to-business transactions, better relationship you have with your clients means better chances for you to become their business partner. This partnership may run for years, ensuring long-term sales with them.

For individual consumers, the nature of your customer service varies widely. Ensuring a pleasant and speedy service and an honest and straight-to-the-point response to a complaint can be the difference between getting recommendations and bad-mouthing your company.

If you do not have customer service team in your company, which many SMEs in Singapore don’t, consider getting one even if you are not at the point of needing it yet.

Technology and Customer Service

An excellent customer service made easy with crystal dash in singapore takes a well-trained staff and right business culture. However, if you add the right technology, you will surely exceed customer expectations.

Let’s first take a look at the business culture: a company manager or owner that treats his staff poorly will also likely to find the same staff treating its clients the same way. Remember that the best customer service comes from happy and motivated staff who are eager to find solutions to customer issues, even if it means extending a call or doing additional research themselves.

Secondly, you need to train your people to have the right skills for good customer service. This is not just a matter of teaching them troubleshooting skills. Rather it’s imparting the right set of skills for them to be able to provide great customer service.

Technology works by complementing these positive foundations for a better customer relationship management. The right CRM system will greatly help in managing customer relationship and the efficiency of your customer support team. Here are a few ways a CRM software can improve the experience you provide to your consumers.

  1. Establishing Personal Relationships

With the help of your CRM system, you can personalize your communication with your customers. Your cloud CRM stores not only the names and contact numbers of your clients, but also phone calls and emails you have exchanged with them.

Use the information to your advantage by addressing a customer by their first name and incorporating data that you know about them onto your email. Personalize every communication, and you will see how your client’s appreciate your company and take the time to know your products and services even more.

  1. Keeping in Touch

Communication is the key to a successful relationship—romantically or business-mindedly speaking. Every discussion you have with a client influences their decision whether or not to come back for your services. You always have to put your best foot forward every single time, or you will lose them.

Fortunately, you have CRM software to help you with it. With its advanced customer relationship management tools, you can easily keep in touch with your customers. Since CRM provides a vast client database, all you need to do is just give them a follow-up call. The system will take care of providing your clients with updates, offers, sales campaigns, promotional news and other initiatives. Your CRM system also has the capability to segment your customers and address the right consumers with the right message, rather than emailing all of them the same information.

  1. Surveying for Your Customer’s Needs

Today, customers are very vocal with their needs and opinions through various channels, like the social media. So, if you want to be updated of what’s hot and not, you better start getting the opinions of your target market.

One of the effective ways to do this is to send your customers a survey through your CRM’s email marketing feature. Ask about what your consumers think about your offered services or products and what you can do to improve them. This way, you will show your patrons that you care about bettering their experiences with your company.

  1. Keeping Up With Consumers

Consumers do not only want to be listened to; they also want to be quickly responded in the condition they want. Meaning, your consumers want you to respond at the time, manner and place they want.

Since most customers have online access to offers and sales management teams of your competitors, you would also want to keep up with the pace when presenting your offers. In simpler terms, you and your team must be mobile.

When a huge deal is at stake and it only is a matter of minutes before a prospect client decides, it is crucial to be able to access your database and offer a potential customer a more suitable product. A Cloud CRM will give you just that. The cloud-based storage allows your sales management team to provide better customer experience and access sales reports anytime, anywhere to help them follow up on leads.

With all these functions, there’s no doubt that CRM can help improve your company’s quality of customer service. With its features such as client information database, sales reports and marketing analysis, you can serve your patrons in a faster and more convenient manner.

Things to Consider About Outdoor Safety Lighting

Outdoor lighting in Singapore properties is not only for home aesthetic purposes, although it certainly provides artistic benefits to your home’s exterior at night. The major benefit of outdoor lighting is that it helps protect your property against threat of home break-ins: without sufficient lighting, your home may become a prime spot for burglars come nightfall. You cannot risk this potential disaster, so make sure to call a licensed electrician to get this home electrical works taken care of.

Types of Outdoor Safety Lighting

While there are plenty of options available in Singapore market, we recommend these five for you to consider.

1. Driveway Lighting

Driveway and pathway lighting does not only enhance the facade of your home; it also allows safe entry and exit for homeowners. This is especially helpful during emergencies that require you to evacuate your premises quickly, such us during a fire. And although it seem more difficult to enter through the front door, burglars will try it anyway, so you need sufficient lighting to warn malicious people that someone is home, which will likely fend them off.

2. Motion Sensors

Perhaps, this is the most effective form of safety lighting that can be installed by Powermax licensed electricians in Singapore for both residential and commercial properties, as they turn on at the slightest sign of motion. This lighting flashes so quickly that it can scare away intruders. When installing, make sure that the lighting fixture is mounted closer to the property, since you would not want the light to flash for any passersby and passing cars. The close proximity will ensure that the intruder will have to get really close to your home, leaving them in difficult situation once the sensors detected them.

3. Post Torches

While post torches are primarily for decorative purposes, they also provide big help for preventing burglars from entering through the backyard. Thieves often try to enter properties through the backdoor, thinking that this area is often less protected. With the installation of these lighting fixtures, however, they will likely think twice about entering your property and will be easily detected once they make an attempt.

4. Hanging Lights

When looking for a way to illuminate the doorway and front porch, hanging lights are an option you should consider. Since they light up your doorway, burglars will be less inclined to break in. Moreover, it provides safe lighting when leaving and entering your home. In terms of aesthetic, this lighting illuminates the architectural beauty of your property, shedding light on parts of your home that often go unnoticed.

5. Flood Lighting

This type of outdoor safety light is incredibly effective in providing a wash of light for the entire outdoor area. It is ideal for both home safety and aesthetic, especially when it gives you control for up and down lighting. These lights illuminate so brightly that it can shed light on property features like shrubbery and trees, therefore leaving very little space for intruders to hide if they attempt to break into your property.

Things to Consider Before Light Installation

While outdoor lighting should be installed as soon as possible, make sure to discuss the following with your electrician before making any purchase.

• Use Outdoor-Designed Fixtures

Although a good electrician already knows what kind of fixtures to use, it never hurts to remind them to only use outdoor-designed bulbs and cords. If buying the lights your own, always read the fine prints to see if the lights and extension wires are ready for outdoor weather. Failure to do so may lead to costly repairs and replacements much sooner than you expected.

• Keep Everything in a Safe Distance

Remove clutter from the surrounding area, and make sure flammable objects are kept in a safe distance. If not, just a single small spark from your lighting fixture may cause a fire in your property.

• Install GFCI

A Ground Fault Circuit Interrupter (GFCI) can save your property—and your life—by automatically shutting off power when there is any irregular flow of current happening in the circuit. It is particularly important to install a GFCI in areas where electricity and water are likely to come in contact. Make sure to discuss this with your electrician for your and your property’s safety.

• Purchase Weather-Resistant Receptacles

Like extension wires and bulbs, you also need to use weather-resistant receptacles that are ready to endure dampness or heating without a problem. It is much better to use them instead of running wires through a window or door.

How Outdoor Safety Lighting Can Help You

If you want to guarantee safety for your family and your hard-earned investment, talk to your electrician services company about installation of home security lighting. While you not have experience home break-in ever since, it is nonetheless vital to have adequate lighting at all times. Let an electrical professional check your home and determine the right places for your outdoor security lights. Lighting your outdoor space properly helps avoid accidents by illuminating otherwise dark areas, such as walkways, patios and paths, and keep burglars from trying to break into your home.

Having your outdoors well lit will guarantee optimum security, as well as provide peace of mind, especially in times when you are far away from home. A reputable electrician services company should be able to provide with the right outdoor lighting solution to keep the threat of burglary break-in at bay and boost property value to something you would probably want to sell your property for.

Essential Steps to Take When Starting Over Your Career

When it comes to your career, you should always be ready for a change. Perhaps you felt the need to try something new, or you realized that your current work isn’t really for you. Whatever your circumstances are, the point stays the same: you’re planning to make a major pivot in your professional life. The thought of starting over can be a bit overwhelming and scary, but putting the following tips to work will certainly help in making the transition a bit easier and less stressful.

1. Face the Reality
Making a career switch is always possible, but it’ll also involves a lot of hard work and compromise. You may need to endure a pay cut so you could gain entry into the new field, or start out with an internship just to gain some experience. Yes, these are some disheartening sacrifices that you might need to make, but always keep in mind that starting over requires a certain amount of hard work. You’ll eventually get to where to you want to, but it’ll require a strong commitment from you.

2. Educate Yourself
Gathering information about the new path you’re going to take is crucial. While you may already have a rough idea of what the position will require from you, informing yourself about it should still be one of your goals. Listen to podcasts, read articles or books related with your desired position or industry. Befriend professionals who also work in the same position, and learn how they got there. After all, you certainly wouldn’t want to base you next move purely on assumptions.

3. Create a Plan
After doing some research and confirming that doing a career change is the right move for you, it’s now time to use this information to determine what your next moves would be. Do you need to take certain classes to refine your skills? Should you get certified? The entire process of switching to a new job can feel overwhelming, but you’ll be able to help yourself by breaking it down to smaller and manageable action steps. You could create a roadmap of the things you still need to do so you could develop a detailed plan beforehand.

4. Put Yourself Out There
Establishing a solid network of connections is one of the best things that you can do if you’re planning to make a major switch in your career. Follow associations and industry groups on social media, and sign up to receive their newsletters so you’ll be informed of any events where you get to meet new people. Start putting yourself out there and making new connections in your new industry.

Starting over in your career can be both exciting and terrifying. Fortunately, making such a huge change is completely possible these days. Simply follow the aforementioned steps, and you’ll be able to make a career change with less stress and anxiety.

Best Ways to Exfoliate Your Sensitive Skin

Even the most delicate skin type requires some exfoliation. In fact, allowing your skin to renew and regenerate itself could help in making it stronger later on. What’s more amazing is you won’t be using harsh chemicals and scrubs just to do it. Here, we listed down five alternative products that help you exfoliate your sensitive skin sans irritating it.

1. Peeling Gels
The word “peeling” might alarm you at first, but believe us when we say that these cleansers are really gentle. All you’ve got to do is massage the gel on your skin for a few seconds, or until the dead skin cells form small clumps that you can easily wash off.

2. Muslin Cloths
Using harsh scrubs won’t be necessary if you just exfoliate your skin on a regular basis. If you’re thinking of going the gentle exfoliation route, then use a warm muslin cloth to wipe any excess product after cleansing your face. It is old school, but it’s definitely effective.

3. Konjac Sponges
Sponges aren’t only fit to use for applying makeup and washing the dishes, and that’s what konjac sponges will prove to you. Use it to lightly scrub your skin before rinsing the foam like you usually do.

4. Pore Brushes
Pore brushes are a neater alternative to your good old facial sponges and cloths. Hailing from the Korean beauty department, pore brushes are renowned for their soft bristles that softly removes the dead skin cells. They also help your facial wash in performing a deeper cleanse by allowing it reach the inner nooks and crannies of your face.

5. Chemical Exfoliant
Unlike the previous exfoliation options, a chemical exfoliant uses exfoliating acids to get rid of dead skin. For instance, glycolic acid exfoliate the topmost layer of the skin to unclog your pores and refine your skin texture. It does all that without rubbing or tugging your skin. Even if this option is perfect for sensitive skin, however, dermatologists suggest to avoid using them on a daily basis. Your skin needs to build a tolerance for the acid to work.

Exfoliating sensitive skin isn’t as difficult as you think. In fact, simply using the aforementioned beauty tools will already help in getting rid of dirt and pollutants on your face without irritating your skin. So ditch your good old scrubs now and opt for these exfoliation tools and products instead.

How Hiring a Managed IT Services Provider Saves You Money

Budget-conscious business owners in Singapore are constantly on the lookout for ways to trim down their operating costs, while staying updated with the latest technological trends in their respective industries. Technology is considered as the backbone of your business, which is why it is in your best interest to hire a managed services provider (MSP) to ensure that everything is running efficiently and properly, as well as to save you some money. With that in mind, we listed down some other ways on how your trusted MSP helps you save extra money, while ensuring that your IT system is in its tip-top shape.

1. Increased System Reliability and Uptime

Unforeseen technical issues and system downtime can cripple any business’s productivity level and affect their overall profits. Every minute your IT staff spends on fixing a technical problem is also the number of minutes wasted on something that is not directly contributing on the earnings of the company. But by hiring a managed IT services provider, you will have a professional managing and monitoring your systems round-the-clock – thus, allowing your employees to focus on things that help in generating the company’s income.

2. Certified IT Specialists

Although this is not applied and observed on some MSPs, most firms still require that their technical staff keep up-to-date with the technical certifications in their area of expertise. While this doesn’t directly contribute to an increased earnings for the information technology company Singapore business, it does relate to the number of hours they need to use to resolve a complex problem or to get things done properly. These shorter times is what increases your employees’ productivity and decreases the time spent on fixing system issues.

3. Improved Vendor Connections

Chances are, some managed services provider in Singapore do not have an employee for every single aspect of an IT system. Most likely, they only have several desktop technicians, a network engineer and a Windows engineer. If the MSP firm is large enough, then they might also have a virtualization engineer. Yet, even if they do not have someone to cater to your specific IT needs, chances are they know someone who specializes in that area through their with other MSPs. Most of them have a very tight knit relationship with other vendors in the country. They usually offer this option at a reasonable rate, allowing you to save on effort, time and money on finding and hiring a specialist on your own.

4. Better System Maintenance

Any technological equipment requires regular preventive maintenance to continue operating efficiently. Managed IT services providers save you money on this area by including the maintenance into their contract. Common issues like patch releases and system updates should be administered to optimize the lifespan of an equipment. Hardware limitations like network bandwidth and available RAM also need to be monitored so that lapses in their performance can be easily prevented. By proactively monitoring these issues, you will be able to limit the inconvenience of taking some time out of work just to deal with them.

5. Enhanced Business Processes

Business processes often get altered as people try to find ways that work best for them to complete a specific task. Unfortunately, this could lead to system inefficiencies and inconsistencies that can significantly affect employee productivity. Hiring an MSP will help you in standardizing these processes in a way that saves you both money and time.

6. Better Investments

Your company’s technological investments are crucial for the development of your business, and your IT specialist should be acting as an advisor as to which equipment you should be investing in. Making such a big decision could lead to a horrible mistake or it could take your company to the next level. Your managed services provider should give you some insights about the latest technology advancements and industry trends, while also providing counsel about the technological and financial ramifications of adopting these innovations.

7. Deeper Knowledge Base

With their diverse staff of technicians, engineers and administrators, managed services providers have the ability to acquire larger and deeper knowledge base that will help in quickly solving IT system issues. The best MSP firms use a system that monitors and stores all the necessary step taken to resolve specific issues of their clients. With this, similar system issues can now be easily resolved by using the previous cases as an outline. That’s one more great reason to why hiring a reliable managed IT services provider is the way to go.

8. Enhanced System Security

Having efficient system security measures helps in preventing costs in several ways. Maintaining a good level of system security is crucial for your company’s future, since it helps in avoiding legal penalties related with client data breach and preventing permanent loss of important business data. A good MSP offers services that will help in ensuring the security of your network and in protecting you in case a data breach occurs. It can be accomplished through a wide range of IT services like cloud backup or disaster recovery planning.

If you are still using one of your employees who knows a thing or two about computers, then it’s about time that you give your company the IT services and support it deserves. Managed services provider has long proved to be a cost-efficient choice, so make a switch now and see the difference it can make in both your daily operations and in your spending.

10 Great Movies for History Buffs

For the lovers of world history, collecting books is sometimes not enough. A retelling of past events through films is also a good way to reconnect with our past. Hollywood has no shortage of history and historical fiction films. Here are some that are considered classics in the genre.

1. Lawrence of Arabia (1959)

A classic film of the life of British lieutenant Thomas Edward Lawrence who was able to convince the various Arab tribes to come together to fight the Ottoman Turks. The uprising was called the Arab Revolt in 1916 to 1918.

2. Hotel Rwanda (2004)

Based on the events of the Rwandan Genocide in 1994, it tells of how Hotel des Mille Collines manager Paul Rusesabagina housed Tutsi refugees during the conflict against the Hutu militia.

3. Amistad (1997)

A slave ship, La Amistad, is traveling to North America in 1839 when the members of the Mende tribe successfully launched a mutiny. They were later captured and tried in the court.

4. Letters From Iwo Jima (2006)

The film tells of the historic Battle in Iwo Jima between the Japanese and the Americans during the Second World War II. It is unusual for chronicling the battle from the point of view of Japanese soldiers, most of whom were trapped and have no news of the war elsewhere.

5. Schindler’s List (1993)

Oskar Schindler started an enamelware business where most of his employees were Jewish. When he witnessed the execution of the Jews, he began to employ more Jewish workers in his factory to save them from Nazi Germans in World War II.

6. Braveheart (1995)

Scottish knight William Wallace’s wife Murron MacClannough was tried and executed when she fought off her assailants. His rampage at an English garrison was just the beginning of his role in the Wars of Scottish Independence.

7. Invictus (2009)

Newly-elected president of South Africa Nelson Mandela proposed to create a national rugby team to compete in the World Cup in 1995. The event is held in South Africa where there is still tension from the dismantling of the apartheid system.

8. Kingdom of Heaven (2005)

Balian of Ibelin is recruited by his father Baron Godfrey and becomes a leading figure in the defence of the Kingdom of Jerusalem against Sultan Saladin. An epic castle siege is one of the film’s best features.

9. Ben-Hur (1959)

The rich prince and merchant Judah Ben-Hur was betrayed by his childhood friend Messala who is a commander of a Roman garrison. Ben-Hur promises to return to take revenge.

10. The Last Emperor (1987)

Puyi ascends the throne as a young boy when the Empress Dowager Cixi passed away. His reign marked a tumultuous time in history. He went to Tientsin when he has exiled after the Beijing Coup. Later he was imprisoned by the Communist Party of China in the 1950s.

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